*Important announcement for Cytanium customers*
Cytanium.com is consolidating its services with SherWeb.com, a world-renowned cloud services company. As part of this consolidation, Cytanium.com will be shutting down its web hosting and domain registration platform at midnight EST on November 13, 2014.
This article explains exactly what this means for current and potential Cytanium customers, and what your options are.
What does this mean?
When Cytanium closes on November 13, 2014, all files will be deleted from our servers and no longer accessible. After this time, Cytanium customers will no longer be able to access their Cytanium control panel and website. Until November 13, our customer sites will remain accessible on Cytanium servers.
What should I do?
If you are an existing Cytanium customer and want to recreate your website or save any of the images, HTML files, databases or documents you’ve posted online, you need to download them to your computer and transfer them to one of SherWeb’s three tiers of web hosting services before November 13, 2014.
Note that SherWeb’s web hosting services offer all the same features as Cytanium, plus 24/7/365 telephone support and a 99.999% uptime guarantee.
If you are not a Cytanium customer, but are looking for web hosting or domain registration services, please visit SherWeb’s web hosting services directly.
What about billing?
As of today, Cytanium customers will no longer receive bills from Cytanium.com. Services will be maintained free of charge until November 13, 2014. Cytanium customers have until that time to sign up and transfer to SherWeb’s hosting and domain services.
If your Cytanium account still holds a prepaid hosting balance as of November 13, 2014, you have the choice of applying that balance to your new SherWeb hosting account or requesting a refund.
SherWeb’s special offer for Cytanium customers
SherWeb is offering current Cytanium customers a 50% discount on all web hosting services. This discount applies to the entire life of the account. This discount does not apply to domain services.
How do I get the 50% discount?
What happens to my domains purchased from Cytanium.com?
SherWeb will assist you in transferring your domain names, either to SherWeb or to any other registrar. Contact 1.888.567.6610 ext. 6100 or email@example.com, and specify the domains to transfer and where they are being transferred to.
Domain purchases made with Cytanium are non-refundable. When you transfer your domain to SherWeb, you will be required to renew your domain for 1 year or more. However, SherWeb will extend your renewal by the number of months remaining on your current cycle.
We are confident that SherWeb will be able to meet your web hosting needs and much more. If you have any questions about your migration from Cytanium, please contact SherWeb technical support at 1.888.567.6610 ext. 6100 or firstname.lastname@example.org.
We wish you all the best.
The Cytanium team